Privacy Policy for the Quolab Website

 

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Quolab Pty Ltd is committed to protecting your privacy and is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).

 

Collection of Your Personal Information

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You may browse our website without revealing personal information. However, when you submit an enquiry via our contact form, apply for a role, or engage our services, we may collect personal information such as your name, email address, phone number and other details relevant to your enquiry or application.

 

We may also collect personal information from publicly available sources or third parties (e.g. recruitment platforms or service providers) where relevant to the purpose of our engagement with you.

 

We collect this information to:

• Respond to enquiries and provide services

• Manage recruitment and selection processes

• Send updates and marketing communications (with your consent)

• Improve the functionality and user experience of our website

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Use of Non-Personal Information

 

When you visit our website, we may collect non-personally identifiable information including your browser type, version and language, operating system, pages viewed, access times and referring website. This data is used internally to monitor website performance, understand user behaviour, and improve our content and functionality.

 

Cookies and similar technologies may be used to enhance user experience and deliver personalised content. You can choose to disable cookies via your browser settings.

 

Sharing of Your Personal Information

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We may engage third-party providers to deliver services on our behalf, such as customer support, website hosting, recruitment platforms or analytics. These providers will only receive the personal information necessary for their service and are required to maintain confidentiality and data protection standards.

 

Some personal information may be stored or processed overseas, including in countries such as the United States or members of the European Union. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy law.

 

Access and Correction of Your Personal Information

 

You have the right to request access to the personal information we hold about you. If you believe that any of this information is inaccurate, incomplete or out of date, you may request that it be corrected.

 

Requests for access or correction can be made in writing using the contact details below. We may require you to verify your identity before fulfilling your request.

 

Making a Complaint
 

If you believe your privacy has been breached or have concerns about how we handle your personal information, you can submit a complaint to us using the contact details below. We take privacy concerns seriously and will respond within a reasonable timeframe.If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

 

Changes to This Privacy Policy

 

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page and will take effect from the date of publication. We encourage you to review this policy periodically.

 

Contacting Us

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If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

📧 Email: hello@quolab.com.au